Your Say

Engagement and Consultations

The CCG has a number of ways in which it engages with patients and the public on an on-going basis. There are some occasions when the CCG is required to carry out a formal consultation. This is usually when the CCG is considering a change to existing services and the CCG wants to seek the views and opinions of its patients.

Any engagement or consultations that are currently taking place will be listed on this page. If you would like to discuss an opporutnity for us to come and talk to you, your group or organisation in more detail about any of the current below please contact the Communications and Engagement team on This email address is being protected from spambots. You need JavaScript enabled to view it.



Your views on our Equality and Inclusion Strategy

The six Clinical Commissioning Groups in Staffordshire and Stoke-on-Trent have been working on compiling a joint Equality and Inclusion Strategy for the next three years.

Follow the link to read the pdf draft strategy (1.18 MB)

We would very much welcome your feedback on shaping this CCGs’ strategy, from as wide a range of local groups and organisations as possible. We are particularly seeking feedback from seldom heard groups / protected characteristic groups / inclusion health groups and their representatives.

The survey will be open until midnight on Sunday 14th October 2018 - complete the survey.

If you would like any support in completing the survey or would like the survey in a different format, please contact Julia Allen by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or telephoning 07799 895030.


NHS England consultation- Developing the long term plan 

On 18th June 2018 the Prime Minister set out a funding settlement for the NHS in England for the next five years. In return, the NHS has been asked to set out a long term plan for the future of the NHS by autumn, setting out our ambitions for improvement over the next decade, and our plans to meet them over the five years of the funding settlement.

The development of the long term plan for the NHS will need to be based on the advice and experience of clinical experts, staff and other stakeholders, including representatives of patients and the public.

As part of this process it is vital that all those who rely on and work in or alongside the NHS have the opportunity to voice their ideas and insights. To make this easier for these groups to have their say NHS England has created a discussion guide for staff, clinicians, patients and the public, which is also available in an easy read version..

NHS England is asking patients, staff, clinicians and the public to provide responses for this. It is your choice to provide a response for all topics or just the ones that are important to you or the group that you represent.

Please submit any responses here:

Please note that the deadline for responses is 30th September 2018



Improving access to primary care services

Across England, all Clinical Commissioning Groups (CCGs) are required to put in place arrangements for extended access to general practice (GP) from 1 October 2018. Extended access will allow all patients to have easier and more convenient access to GP services, including appointments in the evening and at weekends.

The six Staffordshire and Stoke on Trent CCGs (the CCGs) have worked together to develop their commissioning approach. In doing so, the CCGs have considered the extended access services required in each of our areas and how they can be delivered. As a result of that work, the CCGs are satisfied that the services required to meet the needs of our local populations are an extension of the services already provided by GP practices during core opening hours. Consequently, the CCGs are also satisfied that only general practice is able to provide those services.

The CCGs will now seek to commission extended access services directly from general practice, on the basis that the services are list-based primary medical care that cannot be delivered by any other providers. Formal proposals for delivery the services will be invited from general practice and it is anticipated that these will come from groups of practices working together at scale as localities or Federations although there will be no mandatory requirement for any GP to deliver the services. Proposals will then be assessed by a non-conflicted panel ahead of making any contract award decisions. The extended access contract(s) will not impact on existing GMS, PMS or APMS contracts and their requirements, currently in place.

The CCGs consider that this is the most appropriate way to secure services to meet patients’ needs and improve the quality and efficiency of services. The proposed commissioning route is also in line with the GP Forward View and the need to achieve transformation of general practice services.

The Governing Bodies of the CCGs have approved this commissioning route.

December 2017 to February 2018: The six NHS Clinical Commissioning Groups across Staffordshire and Stoke-on-Trent were looking at how to give patients easier and more convenient access to services at GP surgeries outside of the usual hours, including over the weekends. A survey was created to capture this feedback. This survey is now closed.

A summary of the feedback received from the patient engagement exercise, including the online survey, document is available here. This feedback is now being used to help shape what the potential models might look like in each area. Once the models have been developed, through engagement with local primary care providers, these will be shared with patients and the public in each area.

The CCGs will also be seeking ongoing feedback from patients and the public on any new models developed to make sure they are meeting the needs of the patient populations.

Ear, Nose & Throat (ENT) services

December 2017 to January 2018: The ENT survey was to support the development of a full community ENT service in the SESSP CCG area. This is already in place for Cannock Chase and Stafford & Surrounds CCGs so we were looking to capture the experiences of service users in both secondary care and the community. Response to the survey was poor highlighting the need to engage with service users via an alternative method to obtain the level of feedback required. Lessons learned from this survey will be applied going forward.

Following discussions at the locality boards they did not support the development of a full community ENT service, however it was noted that a lot of the referrals that are made to ENT are mainly for micro-suction procedures. Options will be reviewed for the development of a standalone micro suction clinic to be provided at a location within the Seisdon boundaries.

Cardiology services

September 2017 to January 2018: We were gathering views of service users to understand the expectations from existing cardiology services and to find out what is important when accessing services. We were particularly targeting service users and their family / carers, with experience various conditions including Heart Failure, Cardiac Rehabilitation, Stable Angina, Unstable Angina, Atrial Fibrillation and Arrhythmia. Response to this survey was poor, so plans are in place to look at alternative methods to gain views from users of this service.

Eye services

September 2017 - January 2018: The Ophthalmology survey was to obtain feedback from service users of their experiences when referred into the existing community and acute providers.  Responses were positive however the survey has highlighted the need for wider promotion of the community service available via local opticians on the high street which negate the need for a GP referral into the acute.  As a result we have commissioned leaflets to be printed promoting the Minor Eye Conditions Service, these have been distributed to GP Practices, Pharmacies and Libraries within the Stafford, Cannock and South East Staffordshire & Seisdon Peninsula CCG areas.

Patient Choice

August 2017 - January 2018: The CCGs were keen to understand more about your last NHS appointment and, where appropriate, what choice you had at that time. Patients were encouraged to complete an online survey. Find out more about Patient Choice.

Healthwatch Staffordshire

August 2017: Engaging Communities Staffordshire has been delivering the Healthwatch Staffordshire service since it started in April 2013. This contract with the County Council is due to end on 31 March 2018. As a result, the Council are going out to tender for the provision of the service later this year.  A public consultation, which ended in August 2017, will help inform the way they commission the Healthwatch service. If you would like further information please contact Wendy Tompson on 01785 854267 or email This email address is being protected from spambots. You need JavaScript enabled to view it. .

South Staffordshire Draft Equality and Inclusion Strategy

July 2017: Cannock Chase, Stafford and Surrounds and South East Staffordshire and Seisdon Peninsula CCGs asked for feedback on the Draft Equality & Inclusion Strategy 2017 to 2020. Feedback has now been received and the attached action plan has been developed pdf Equality and Inclusion Strategy Action Plan 2017 2020 (120 KB) . The final strategy can be found pdf here (701 KB) . Read more about Equality and Inclusion here.

Conversation Staffordshire and Stoke-on-Trent

November - December 2016: Healthwatch Staffordshire and Healthwatch Stoke-on-Trent ran 10 public events in November and December 2016. The focus of these events will be the Sustainability and Transformation Plan (STP), with senior managers and clinicians on hand to set out plans and answer questions. Read more.

Patient engagement model

November 2016: Cannock Chase CCG, Stafford and Surrounds CCG and South East Staffordshire and Seisdon Peninsula CCG are working together to review their models for engaging with patients and the public. Around 30-40 representatives from Patient Participation Groups (PPGs), Patient Councils and Community and Voluntary organisations attended a workshop on 2 November in Hednesford. The group focused on strengths and weaknesses of current models before suggesting various ideas for improvement and simplification of the system. A smaller working group is now taking this forward in the New Year.

Equality and Diversity Public Grading Event

January - April 2016: The Equality Delivery System (EDS) is about treating all patients, carers and staff fairly. It is about making sure everyone has a say in how healthcare services involve and listen to all local people. Along with South East Staffordshire and Seisdon Peninsula CCG and Stafford and Surrounds CCG, we held public and staff events in early 2016. Read the report.


September - October 2014: a six-week consultation on proposed change to the provision of inpatient haematology services at County Hospital, Stafford. 

Minor Injuries Unit

September 2014: four-week consultation on proposals to reduce the opening hours at the Minor Injuries Unit (MIU) in Cannock.

Out of Hours Service

August 2014: consultation to seek views on what people think is required from an Out of Hours Service.

Patients in Control

July 2014: consultation to seek views on what really matters to patients and carers and, in particular, what help and support that people need to manage and make decisions about their own health and wellbeing.

Support for Carers

July 2014: consultation to seek views on what unpaid carers and young carers think about the services and support available and to work with them to improve things in the future.

Other Partner Consulations

NHS England

NHS England works with NHS staff, patients, stakeholders and the public to improve the health outcomes for people in England. Visit the NHS England website to view their current consultations.

Department of Health

You can give your views on new or changing government policies by responding to consultations. Government departments take these responses into consideration before making decisions. Visit the Department of Health website for any national consultations.

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